Today (the 28th of January) is the international answer to your cat’s questions day. Our iCard team associates this specific date with you – our customer, who contacts our contact centre with a certain question, need or just to check how well your favourite digital wallet is going. For us, every single inquiry is taking into consideration and is important to solve every issue you have.
From time to time, our contact centre team gets asked some interesting, unusual, yet important questions. Just like those a cat might ask its owner. This is the reason why we decided to answer the “cat problems” you may end up with, chatting with one of our colleagues.
I want to ask about your Metal card. Is it really made out of metal?
Yes, our iCard Metal debit card is a next-generation contactless debit card, made out of real metal. It is three times heavier and way more durable, compared to a normal plastic card. Not to mention its minimalist black design and laser-engraved elements. You need to feel the card to understand the difference.
The iCard Metal is not only an impressive card but also provides you with many unparallel privileges:
- Up to 1% cash-back;
- Free unlimited ATM withdrawals;
- Free unlimited SEPA transfers;
- Free travel insurance and many more benefits.
I have a GiftCard card with an expiration date of 07/16. Why can’t I activate it?
GiftCard is the perfect present for everyone. For a special occasion or just to declare your love and respect to someone. From the iCard app, you can send a virtual or a physical prepaid card. The best thing is that the design can be made by you or you can choose a professionally prepared by a designer.
Either virtual or physical, the card will have an expiring date on it, before which it needs to be activated and used. Тhis is not only applicable for a GiftCard or an iCard card, but also for every other payment card. What happens next? Unfortunately, it becomes unusable and all that remains is just a memory in the wallet.
I wish I could give you a huge tip!
The financial services sector is perhaps one of the most competitive ones. The question arises: Why do more than 1 Million users choose iCard? For some of our clients, the answer might be the features, the technologies or the offers we provide them with. iCard strongly believes that what converts a customer into a loyal member of our family is customer experience.
Do you know that 95% of people who have had a negative experience shares the details without mentioning the good one?
We are happy when you are satisfied with our services! Our contact centre colleagues are professionals, who do their best to answer your questions. To solve your issues. To satisfy all your needs. Every person, you get in contact with, has gone through a high standard training, so he/she guarantees on keeping your personal information safe, and still provides you with quality service.
Yesterday I withdrawal money, I went to a bar and now there is nothing in my wallet. Can you tell me why?
Unfortunately, this is one of the questions to which even our contact centre can’t answer. The colleague, who had to solve this issue, confirms that the customer has been ironic and they laughed together on the late-night adventures. Despite the missing money, our customer claims that the night has been fabulous and it was worth losing some Euros.
Since this article is directly related to our contact centre, iCard would like to take the opportunity to thank every single person individually, who gives his/her best to give you the best possible user experience. We know that from time to time, some of the processes you might need to go through, are a bit tough, however, they exist so your finances remain safe and secure. Next time you get in touch with someone through chat, e-mail or a call, be sure that this person is professional and gives a 110% to make sure your problem will be solved.
And last but not least, we would like to invite you to leave a review in TrustPilot or your smartphone’s store if you ever had a good experience with one of our colleagues.
Do you have any questions? Don’t hesitate to contact our contact centre at any time of the day!2